Refund & Return Policy
Return, Refund & Exchange Policy
We do not accept returns or refunds once an order has been delivered.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide:
- Order ID
- Clear photos of the product
- A complete unboxing video from package opening to product inspection
After verification, we will arrange a replacement or provide an appropriate resolution.
Exchange Policy
We offer exchanges only in cases of:
- Damaged products
- Defective products
- Incorrect items received
Exchange requests must be made within 24 hours of delivery along with an unboxing video and product photos.
Products that have been used, damaged by the customer, or requested without an unboxing video will not be eligible for exchange.
Important Note
Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for replacement, refund, or exchange.
Contact Us
If you have any questions regarding this Return and Exchange Policy, please contact us through:
Instagram: @elora_elegance_
WhatsApp: +91 7982936629